- All SerNet colleagues are working in their home offices and can still be reached by email and telephone as before.
- Offices in Göttingen and Berlin are staffed at least with a minimum crew during business hours.
- On-site visits to our customers are reduced to the minimum necessary.
- If possible, we do not postpone any projects, as this crisis will, according to the current state of knowledge, extend well beyond 2020. Delays will be discussed with our customers and negative effects will be reduced as much as possible.
- The capacities of our telephone switchboard has been expanded. Please send email to the known addresses or firstname.lastname@example.org if there are problems with the telephone availability.
- The number and capacity of VPN channels for our customers has been significantly increased to avoid bottlenecks. All customers can simultaneously use all VPN channels managed by SerNet to access their own networks with sufficient bandwidth.
COVID19 – Status at SerNet (09/2020)