Author: Jonas Reineke
University: University Göttingen
Topic: Information system documentation is a crucial tool in information technology. In particular, it enables knowledge to be shared with other teams and departments. However, this can lead to problems if different stakeholders require different subsets of information or if the importance of documentation differs between individual stakeholders. In this context, this paper considers a process of SerNet GmbH in which technical inventory data of an infrastructure provided for customers are automatically reconciled with the invoicing process.
Benefit: In order to avoid complications in processes with changing areas of responsibility, it must be possible to adapt the supplied data to the requirements of the receiving system as easily and dynamically as possible. From this point of view, this paper analyzes a business process with the ITSEC and accounting departments involved for weaknesses, identifies possible causes and develops possible solutions. These include the automation of activities that were previously performed manually, the optimization of data storage, and the introduction of standards to standardize documentation.