SLA with SerNet
For many customers, we also get up at night - or answer the phone on Sunday and even on public holidays. Anyone who has concluded an SLA contract with SerNet can rely on compliance with the agreed response times: Four hours, two hours - and even one hour around the clock are feasible.
An important component of a Service Level Agreements is the agreed rules and procedures in the event of an alarm: we prefer to handle faults outside business hours according to defined rules, which enable us to work with fewer errors and improve reporting.
References for customers are selected here.


GWDG

Heinrich Böll Stiftung

IT Niedersachsen

Novelis

Secunet
