SLA with SerNet
For many customers, we also get up at night - or answer the phone on Sunday and even on public holidays. Anyone who has concluded an SLA contract with SerNet can rely on compliance with the agreed response times: Four hours, two hours - and even one hour around the clock are feasible.
An important component of a Service Level Agreements is the agreed rules and procedures in the event of an alarm: we prefer to handle faults outside business hours according to defined rules, which enable us to work with fewer errors and improve reporting.
References for customers are selected here.