SLA with SerNet
For many customers, we also get up at night - or answer the phone on Sunday and even on public holidays. Anyone who has concluded an SLA contract with SerNet can rely on compliance with the agreed response times: Four hours, two hours - and even one hour around the clock are feasible.
An important component of a Service Level Agreements is the agreed rules and procedures in the event of an alarm: we prefer to handle faults outside business hours according to defined rules, which enable us to work with fewer errors and improve reporting.
References for customers are selected here.
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![BUSS Group BUSS Group](/fileadmin/_processed_/e/3/csm_BussGroup_800px_96872c81fd.png)
GWDG
![GWDG GWDG](/fileadmin/_processed_/0/b/csm_gwdg_f6c6857d6e.png)
Heinrich Böll Stiftung
![Heinrich Böll Stiftung Heinrich Böll Stiftung](/fileadmin/_processed_/6/5/csm_Heinrich_Boell_bf39289a67.png)
IT Niedersachsen
![IT.Niedersachsen IT.Niedersachsen](/fileadmin/_processed_/b/2/csm_itn-logo_bd624767dc.gif)
Novelis
![Novelis Deutschland GmbH Novelis Deutschland GmbH](/fileadmin/_processed_/1/1/csm_Novelis_logo_42555d5882.png)
Secunet
![secunet AG secunet AG](/fileadmin/_processed_/c/5/csm_Secunet_e05667d53c.png)