verinice Support

SerNet provides support and consulting services for verinice customers around the world. In addition to product support for verinice. and verinice.PRO, we also handle all related requests in the areas of databases (PostgreSQL, Oracle), identity management (Active Directory, LDAP, etc.) and virtualisation (VMWare) on the Windows, Linux and macOS platforms.

Support Budgets

verinice Support Budgets are the fastest way to access SerNet's expertise. Budgets are available directly through the verinice.SHOP and immediately after purchase, customers can contact SerNet with their requests. The budgets include a fixed quota of 10 hours – these can be used for all requests regarding verinice. or verinice.PRO.

Support Contract

In addition to budgets, SerNet offers a standardized support contract. This covers all typical scenarios and can be concluded quickly and easily. You can request it using the corresponding form and can take advantage of SerNet's support within a very short time. Our sales department will be happy to answer detailed questions about the contract.

We will be happy to arrange an individual contract including Service Level Agreements (SLA) for you.

Please contact our sales department for further information.

Sales Contact

We will gladly send you further information about our products and services!

Just give us a call or send an email to

Christian Börker, Nadine Dreymann, Willem Rothe and Andrea Schell.

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